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Old pasword

  • May 27, 2025
  • 1 reply
  • 6 views
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It would be great to get help from a person that works at box. Even through chat... I need help and this put it on the board crap is frustrating. It is not accepting my old password so I can't change it to a new password. I need to access files and this process is not working for me. Can someone help me please. 

Hey Box... do you every help directly???

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi Kris, 

    Welcome to Box Community and glad to assist! 

    If your current password doesn't work. You can reset your password and please follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting! 


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