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Question

incorrect storage

  • May 27, 2025
  • 1 reply
  • 12 views

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hi can i please get the script ran on my account to free my storage that i have deleted but have not gotten the free space back

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Jonathan,  

Welcome to Box Community and glad to assist! 

Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.
 
If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
 
To find out more, please visit the following articles,