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Hello,


I am unable to add users who have an existing Box account not associated with my company. I receive the error: Email already used in a Box account but not associated with an enterprise.


Previously, I was able to resolve this by going back to the legacy design of the User Management Console, but that no longer appears to be an option.

Hi Rachel, 


Welcome to Box Community and glad to assist! 


Adding a personal free user produces this error. This serves as a reminder that you're adding an existing Box user. 


Here's what you can do. 


  • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

For more details, please see this article. 


Thanks for posting! 

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