Skip to main content
Question

Email already used in a Box account but not associated with an enterprise

  • May 27, 2025
  • 1 reply
  • 55 views
C
Forum|alt.badge.img

Hello,

I am unable to add users who have an existing Box account not associated with my company. I receive the error: Email already used in a Box account but not associated with an enterprise.

Previously, I was able to resolve this by going back to the legacy design of the User Management Console, but that no longer appears to be an option.

    1 reply

    C
    Forum|alt.badge.img
    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi Rachel, 

    Welcome to Box Community and glad to assist! 

    Adding a personal free user produces this error. This serves as a reminder that you're adding an existing Box user. 

    Here's what you can do. 

    • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

    For more details, please see this article. 

    Thanks for posting! 


    Terms & ConditionsCookie settingsAccessibility statement