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Missing files/folders in account with new password

  • May 27, 2025
  • 1 reply
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I had problems logging into my account, but then was able to do so after entering the old email address tied to the account and resetting my password.  The account is available, but the files that were sent to that account are not there.  The files were sent just a few days ago.  How do I get those files back into this "updated" account?

    1 reply

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    I'm glad you were able to regain access to your account! Losing files can be frustrating, but let's see if we can get them back. Here are a few steps you can try:

    Check Deleted Items or Trash Folder: Sometimes, emails or files might be accidentally moved to the Deleted Items or Trash folder. Look there to see if the files are still available.

    Contact the Sender: Reach out to the person or organization that sent you the files. They might be able to resend them to your updated email address.

    Check Your Backup: If you have a backup of your emails or files, try restoring them from there. This could be a local backup on your computer or an external drive.

    Use Data Recovery Tools: There are data recovery tools available that can help you recover deleted or lost files. Tools like iBoysoft Data Recovery can be useful in such situations KMFusa App

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