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Hi,


I reached out before yet my issue isn't solved. I noticed most of the folders of our company account have been deleted by BOX. Will we be able to retrieve them? These are folders that we share with our client and now all work is impact because of this issue. 


Also, I mentioned in post before that we need to switch our main admin account to me, so that our company can follow up with the invoice and have account access. Because the old employee is no longer available, now there's nothing we can do with our box account.


Please help to solve this issue asap. Thanks! 

Hi Hong Ma,


I'm really sorry to hear about the issues you've been facing with the deleted folders and the admin account. It sounds like a frustrating situation, especially when it impacts your workflow and client interactions.


Regarding the deleted folders, it’s possible to recover them if they were deleted recently. You can try contacting Box support directly for assistance with restoring these files. Here's the link to get in touch with their support team: Box Support. You might also want to check the trash or deleted items section in your Box account to see if they’re there. mycenturahealth


I hope this helps. 


Best regards,

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