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Can't link Box Drive to my account 2

  • May 27, 2025
  • 1 reply
  • 7 views
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I keep trying to log into Box Drive and it sends me into an endless loop of logging into Box Drive. I try to log into Box drive and it opens a webpage for me to log into my account. I log into my account and then it opens up Box drive to have me log in. I click on log in and it sends me back to the web page to log into Box drive, and it just repeats like that over and over again. I have tried to reset Box Drive and it doesn't work.

I tried those exact steps and I am still having issues with the Box Drive application.

Box Drive version is 2.41.226.0

Operating system - windows 10

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi Roberto,

    Welcome to Box Community and glad to assist!

    To address this issue, can you uninstall and reinstall  your Box Drive Application?

    IMPORTANT
    Any content in your Box Drive desktop location that has not yet successfully been uploaded to Box is deleted from your machine during the uninstall process. Be certain all of your content is uploaded to Box before proceeding. 
    1. Quit Box Drive
    2. Uninstall the application in the Control Panel.

    Before removing all traces of Box Drive from your machine, first ensure that all hidden folders are visible.
    To view hidden files and folders in Windows:

    1. In the Windows taskbar, open File Explorer.
    2. At the top of the File Explorer window, click View.
    3. In the View menubar, click Options and select Change folder and search options.
    4. At the top of tthe Folder Options window, click the View tab.
    5. In Advanced settings, check Show hidden files, folders, and drives.
    6. At the bottom of the window, click OK.

    To remove all traces of the Box Drive application from your machine:

    1. Go to C:\ProgramData\Box and delete the Box subfolder.
    2. Open Registry Editor and delete HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box.
    3. Go to C:\Users\[USER]\AppData\Local\Box and delete the Box subfolder.
    4. Open Registry Editor and delete HKEY_CURRENT_USER\SOFTWARE\Box\Box.
    5. If the machine has multiple user accounts, login using each user account and repeat steps 3 and  4.

    Once you've successfully uninstaled Box Drive, please reinstall it here. 

    Thanks for posting!


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