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Question

Login Issue

  • May 27, 2025
  • 1 reply
  • 54 views

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I have been trying to login to my box account and when I try to make an account it says the email is already taken and when I try to login it says that there is an issue with the account. Please help!

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Catarina,

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

Thanks for posting!