Support Forum

When I try to preview the files, it asks me to log in to the platform. It never happened before, since I shared the link as "view and download". Please assist. 

I am trying to recover an old account I had since the email has change I no longer have access to the email but I know the account info. I tried a couple months ago to get help but was unsuccessful and since box doesn’t gave a toll free number I am lost as to what to do

Despite this error, I can't say that box.com has been a help to me and my family in lots of things.. I really love this website and the free size they are giving to their customers. Now, I have folders on my box.com but they don't reflect on my desktop folder! I tried the option>more actions>sync but it's not working. Can anyone help please?  TIA  

I haven't used it for a long time and I can no longer access my Authenticator one-time password, which means I can't access the service anymore. Is there a way to reset it?

please i need your assistance to clear the box space as I'm not able to upload more files. Regards  Karim

On other Box sites we use you can Copy an Image and paste it elsewhere (like Photoshop) on our site this feature is not available. Is there a way to turn this on?

I have the same error as a previous poster Traceback (most recent call last):  File "box\app\bfd_main.py", line 18, in <module>  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module  File "box\patch\win32timezone_patch.py", line 12, in <module>  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module  File "win32timezone.py", line 244, in <module>ImportError: DLL load failed while importing win32api: The specified module could not be found.

I don't know how the folder was deleted because it was done while I was sleep. I think my phone was hacked. I was able to recover the folder but not the files inside of the folder. How can I get them back. 

I'm encountering an error while making an API call with a new Box app. Could you let me know what changes are needed to resolve this? API call: `api.get("2.0/users?limit=1000")`  Error: `{"errorType":"axios","httpError":{},"message":"getaddrinfo EAI_AGAIN api.box.com"}`I found one related solution : https://support.box.com/hc/en-us/community/posts/360049156474-getaddrinfo-ENOTFOUND-upload-box-com-upload-box-com-443?input_string=getaddrinfo%20EAI_AGAIN%20api.box.comBut the instructed change with the file was already present. [So, Not helpful]Also. It is not working in server. Although my other Box cred from different account is working.

I cannot open anything that has been sent to me on Box. I have been having this trouble for months. It says to change my password to a stronger one to open the documents. Then it will not let me change my password. No idea what to do here.

Traceback (most recent call last):  File "box\app\bfd_main.py", line 18, in <module>  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module  File "box\patch\win32timezone_patch.py", line 12, in <module>  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module  File "win32timezone.py", line 244, in <module>ImportError: DLL load failed while importing win32api: The specified module could not be found.

I can't add a new user but I have free space.  We have 25 places and we have only used 21.  It keeps saying invalid email.  Please help

Tried several times to upgrade from basic user. System says no more information is needed and points at support... Support offers no support apart from looking in the community pages... Where other people have the same problem and the same solution is offered. It would appear to be a closed loop of failure. I like the tool, but the admin is appalling.

Account deletion request. I have been invited to a free account by my employer, but I mistakenly created an account and now that the trial period is over, I would like to delete it.

When attempting access files through sync, I get the following message" Files not availible"  

Please tell me how to restrict connections by IP address.

Hello! I'm trying to add an user in my enterprise. I've seen in other post that, the save button activates and let me invite the user to my enterprise, indeed it worked once. Now I'm trying to do the same and the save button doesn't activates. can you help me please?

We are currently on the Business Plus plan, which offers a network bandwidth limit of 2TB per user per month. Due to the nature of our work, we handle very large files and have a significant amount of data that needs to be uploaded. Considering the monthly bandwidth limit tied to the number of accounts, we are considering temporarily increasing the number of accounts to expand our network bandwidth. Once the file uploads are completed, we would like to reduce the number of accounts back to the original amount. Is this possible?

Hi Box, I would like to know if we can reduce seats from 10 to just 6, or even lesser? Would it be possible?  Can you open a ticket for me?   Thanks. Sunny Lin

Mac OS Sequoia 15.1.1 Teammates upload the file to shared box folder, I cannot search for the file using spotlight on the shared folder (10s of sub folders and 100s of files) Turns out the spotlight search doesn't work if the files have a "cloud" icon next to them, which I understand means, not downloaded yet. How can I enable immediate auto download and don't get to see this cloud icon against the files?

Hi Team, For some reason all the folders that i had access to have been disappearing. I asked the admin to reshare access which made it appear but again the folder is empty. Across all my devices and even when logged in from the browser. Need Help

Hi Box.com admin,   Excuse me, may I request your assistance? My name is Bayu, an IT staff at Suzuki Indonesia. One of our users is asking for help to access their Box.com account. After checking their account on Box.com, I found out that an Authenticator code is required after logging in to proceed. However, according to the user, they have changed their phone where the authenticator app was located. I would like to request your assistance to disable the Authenticator setting for our user's account on Box.com. The email account: <personal information-redacted>

I have two accounts at box, the first one I write this with and the second one I no longer have access to because the password has expired and I don't get the reset emails, so what can I do?

I found the directions to change the files to offline access. However, when i right click, I do not see that option.  Also, I don't generally have the cloud icon showing up on the corners of my files.  Any thoughts?

Hello. My colleague cannot visit box page even he is invited. When I look into all collaborator, he is displayed as "pending". He received verification e-mail after he input his e-mail address, but it was expired. He needs the e-mail again. What can we do?