Support Forum

How do I update my Billing contact?

I have deleted multiple users in the past, but I can't delete one now.  There's not functionality when I try to delete- and I've tried multiple browsers.  Help! 

I can’t support a help ticket anywhere I got billed without ever using the product. I didn’t even get reminder I was being charged. I want a refund. How do I contest this charge?

I've amended a word doc offline, saving the view to "final" (ie: not saving edit changes).  But when uploaded to Box, the view of the document is edit changes).  Help!

  I have lost my Box account. I just know the Box account email ID. I have lost the password of that (account) email ID also and not able to recover that account too.   I have created an account to be able to write this message, I need to access my previous account My contact email is: 

I am getting error while opening Box drive and unable to access files, after my system recently got both box drive update and windows 10 update of .NET framework 3.5 etc. The error description is as below : Unhandled exception in script Failed to execute script 'bfd_main' due to unhandled exception: DLL load failed while importing win32api: The specified module could not be found Kindly resolve the above issue.

I've recently restored my MacBook from a Time Machine backup and I can't get Box to sync anymore. When I open the app it says:  Box Drive has encountered a problem that requires you to manually reset Box Drive. I have tried manually resetting and deleting and reinstalling the app but it's still not working.

I would like to downgrade my subscription to the free starter plan level Thanks for help   Gary  

I’ve searched a lot, youtube, Box, and Zoom documentation, and the docs always point to an activation box but none show WHERE. I just want to have my recordings transferred to my box folder(s).

HIAs per past messages in this thread - files within a Box Folder have disappeared!? Files are not in trash of any of the people linked (shared) to the folder. Any advice? Regards Aaron

I recently overhauled my music group's website using Wordpress/Elementor (mentioning this only because the error MIGHT be on my end, though I don't understand how). We use Box cloud storage for sheet music and such, using the "shared link" option. Everyone who has the link should be able to access the box. The links work on PC, but not on mobile devices. On those devices, I get the message "This shared file or folder has been removed.". But that's clearly not the case, since the same link works on another device. More info:All other links on the site work on all devices.I am not the owner of the Box account and only have reading access. My Box account is specifically created to ask this question, so it's not a login issue.The link worked before the overhaul. Is this a known issue? What can I/we do?

New user and encountering issues right off the back... any assistance will be helpful.  

I have three folders that have been shared with an outside agency that show normal on my end. However the agency I have shared with says that when they open the folders they only see “no activity to show”. we have tried sharing the folder multiple times and with different people and the issue persists. I had the outside agency try to access the folders multiple times throughout the day and have not had any improvement. Can someone suggest how to fix this?

I created a business account with 13 users and the unlimited storage. I went to add the csv contact list for my slots of users and the only one that got added was the none existing box user. and then one of the users became a collaborator. How do I go about adding all of these pre existing accounts under me with all of there folders and content they already have access to?

Hi all! Is there a way to bulk create folders (200+) from a list of folder names?  I found this from several months ago, but it looks like it wasn’t possible and the link to the support group no longer works. Thanks! 

When selecting a PDF doc getting an Screen saying: For the best experience, open this PDF portfolio in Acrobat X or Adobe Reader X, or later. "Get Abobe Reader Now" when the abobe application is already installed. I am unable to preview any PDF Docs without downloading.  Can anyone help?

Can someone help requiring a Tax Residency Certificate for Box UK Limited (United Kingdom) for the purpose of applying the Double Taxation Treaty under Modelo 21-RFI (Portugal).Please provide the certificate for fiscal year [2026], in English, confirming tax residency in the United Kingdom.

Every time I try to upload a file or folder to the box drive, it fails and I receive a   "Something went wrong with the upload. Please try again" message. 

The total amount of storage used in my account is not correct. I have no items in the bin. Have a great day!

I suddenly got an email from someone who says he is from Box Japan like below. is this email a spum from Box Japan? ○○様   平素より大変お世話になっております。株式会社Box Japanの大沢でございます。 貴社担当責任者を務めております西原 暢孝（ニシハラ ノブタカ）と連携し標記の件にてご連絡をいたしました。   この度、西原が○○様と下記のお話につきましてお打ち合わせをさせていただきたいと申しております。   おかげさまで今年Box Japanは設立10周年を迎えます。これまでも非常に多くのお客様にご活用をいただいておりましたが、 ここ4年間では導入社数が3倍に増加し15,000社を超える業種・業態を問わない様々な企業様にご採用いただいております。   ここ数年でお客様のニーズも多様化しておりまして以前はファイルサーバーリプレースや、外部コラボレーションが主な採用理由となっておりましたが 最近ではランサムウェア対策などのセキュリティ強化、DX/働き方改革でのお引き合わせがかなり増えてきております。   特に建設系の企業様におかれましては、少子化による人材獲得が難しくなっている状況においては少しでも業務の効率化を図り、 労働時間やコストをITの力で削減することが経営課題であるとお聞きすることも多くなってまいりました。   そういったお取り組みの中では「ITツールは増えてきたが、探したいファイルが見つからず、各ツールを検索する必要があり逆に社員様の負荷向上につながってしまう」 というお話もお伺いいたします。Boxではこれまで企業のファイル・コンテンツ管理を一元化し、社員様の業務効率化、 シンプルな働き方の実現と同時にセキュリティ対策の強化を実現してまいりました。   更に今後迎えるAIの時代に向けて、弊社サービスも「Box AI」と題し新たな領域へ進もうとしております。 これまでに貯めた多くのコンテンツを瞬時に価値あるものにするため、AIを使った新たな働き方を実現いたします。 これにより、社員様一人一人に優秀なアシスタントがつくイメージとなります。少子高齢化が進む中、社員様の労働生産性を更に向上させ、 各企業様のより一層の成長に向けてBox AIが

Moved the Box Drive folder to C:\Users\Public folder using the HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box\CustomBoxLocation registry string on a Windows 10 machine. Leaving the first user logged in, I switch users on Windows 10 on the same machine. However, I cannot access the moved Box Drive folder in the C:\Users\Public folder when logged into the other Windows 10 user account. I get a Windows file permission error on even though all Windows users can access the public folders in C:\Users\Public. 

I want to use Power BI Desktop and Power BI Service to connect to an Excel file or .CSV file in a folder so that I can perform data analysis. There dosn't seem to be a straightforward way to do this and the articles are years old in the support forum. Please can you help

I'm getting notices that I've run out of storage, but I signed up for an unlimited plan so I'm pretty confused. 

Admin Console page is blank Cannot preview or do anything

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