When my colleague enters his password, the 2-step verification screen appears,
He cannot log in because he has lost the phone he was using to authenticate. What should he do?
Question
two-step verification
Hi there,
Welcome to Box community.
Kindly ask your colleague to create a ticket with Box Product Support at support.box.com and request to remove the authentication on his account.
Thank you for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.