When my colleague enters his password, the 2-step verification screen appears,
He cannot log in because he has lost the phone he was using to authenticate. What should he do?
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Hi there,
Welcome to Box community.
Kindly ask your colleague to create a ticket with Box Product Support at support.box.com and request to remove the authentication on his account.
Thank you for posting!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.