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Question

two-step verification

  • May 27, 2025
  • 1 reply
  • 95 views
C
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When my colleague enters his password, the 2-step verification screen appears,
He cannot log in because he has lost the phone he was using to authenticate. What should he do?

    1 reply

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to Box community.

    Kindly ask your colleague to create a ticket with Box Product Support at support.box.com and request to remove the authentication on his account. 

    Thank you for posting!

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