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Question

Domain Change

  • May 27, 2025
  • 3 replies
  • 13 views
C
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I need to change our domain, can I get some assistance?

Thanks!

    3 replies

    C
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    Hi there, 

    Welcome to Box Community and glad to assist! 

    Note

    Only primary admins, not co-admins, can add managed domains. Managed domains consist of only second-level and top-level domains, also known as a root domains, and do not include hostnames or subdomains.

    Adding a managed domain consists of three separate tasks:

    1. Add the domain and get a unique code (also known as a hash).
    2. Create a new DNS record for the domain with the unique code.
    3. Validate the domain.

    You can follow the complete instructions through this article. 

    Hope it helps! 

    C
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    I hear you, but the admin console says the following:

    To add or modify domains in your account, contact support to open a ticket

    I have no options for "support" than to post here, so hopefully you can help!

    Thanks!

    C
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    I take it back, I was looking in the wrong spot. I needed to go to Enterprise Settings > Custom Setup > Scroll down to Domain Management.

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