Hi Fred, 

Welcome to Box community.

Have you already checked your account's trash if the missing files/folders are there?

You can filter content by items you own, or by items you’ve deleted. To do this, directly beneath the folder label (Trash), click the Items I Own (or Items I Deleted) down arrow.  Then click the option you want.

• The Items I deleted filter displays all items you have deleted, regardless of who created or owns the item.


• The Items I own filter displays all deleted items you own, regardless of who deleted the item.

Tip: Filtering by Items I Own is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.

If you cannot find the missing items in the trash, is there a chance that the missing folder(s) is owned by another individual?  It is possible that you were removed as a collaborator, which might explain why the shared folders are no longer visible in your account. If this situation applies to you, I suggest contacting the owner and request to send you another invitation as a collaborator.

I hope this helps. Thank you for posting!

I checked the trash and nothing is there.  There is no collaborator on my files or folders.

Can I please get a support ticket or any other suggestion to retrieve my files?  I was last on Box in November when all of my files were still here.

I have the exact same problem. Did you get a resolution here?