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Question

Unable to add users to Box Enterprise account

  • May 27, 2025
  • 2 replies
  • 11 views

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Says the accounts are either already part of a box Enterprise or a box standard. How do we resolve this?

2 replies

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

To resolve this, ensure the users aren't already on another Box Enterprise or Standard account.

If they are, remove them from those accounts before re-inviting them to your Enterprise account. If the issue continues, contact Box support for further assistance in resolving 7 brew account conflicts

Hope! it would be helpful.


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

If you're seeing a message that the accounts are already part of a Box Enterprise or Standard plan, it means those users are linked to another Box organization. To resolve this reinstatement, the users can log into their Box accounts, go to Account Settings, then Account, and select “Leave Enterprise” if that option is available.