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Question

Confirmation Email Not Received

  • May 27, 2025
  • 1 reply
  • 137 views
C
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I added two new users and they are not receiving the confirmation email.  I have tried multiple times.

    1 reply

    C
    Forum|alt.badge.img

    Hi Cristin,

    Welcome to Box Community and glad to assist!  

    Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

    If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

    Please make sure that your email client is not blocking emails from

    • box.com 
    • notify.box.com
    • reply.box.com
    • track.box.com

    You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.

    Thanks for posting! 

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