I can enter my login and password correctly for my account, but I can't log in with two-factor authentication.

If I can log in to my account, I can disable the two-factor authentication setting, but I can't log in so I can't change the settings.

I changed my phone. Before changing my phone, I deleted the Box's two-factor authentication from the authentication app, and after changing my phone, Box's two-factor authentication does not appear in the authentication app.

I used Box for work before, but I deleted it because I no longer use it. I then started using it again for work, but as mentioned above, I cannot log in with two-factor authentication.

I would like the two-factor authentication to be disabled as soon as possible. Is that possible?

I'm in a very difficult situation, so please help me.