Skip to main content

Hello,


I am currently unable to save edits made to PDF documents to Box using Adobe Acrobat on my main work computer(a thinkpad Lenovo windows 11). I am able to open the pdf in the PDF reader (my default app for opening PDFs is set to Adobe Acrobat on my computer), but when I click save, a pop-up comes up asking me where on my computer I want to save the file, rather than saving back to Box. This issue occurs when using both Microsoft edge and google chrome, and I am using anew computer and updated version of the software. If I log in to Box on a different computer, I am able to save PDFs back to Box normally, also using Adobe Acrobat. 

This is a fairly new computer. My default application had been set to microsoft edge when I got the computer, and although the pdfs were opening in a browser format, they were working, including auto-populating fields. The problem with saving PDFs started when I downloaded Adobe Acrobat and set Adobe Acrobat as my default document reader setting. I have tried clearing the data cache for Google Chrome as well, which didn't work. 


 

Be the first to reply!

Reply