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We have a running issue with upload errors on a single file.   We try to delete it on box drive and it continues to reappear.  If we go into box directly we can not see the problem folder but no matter how many times we try to delete it it reappears on box drive and the upload error appears every time we connect to the internet.


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Hi John, 


Welcome to Box Community and glad to assist! 


If the affected file/folder is no longer in box.com, please reset your Box Drive application manually. 


  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.

  2. Ascertain whether any files exist in C:\users\rUSERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\rUSERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.

  • You may need to show hidden folders to see \AppData.

Delete this folder: C:\users\sUSERNAME]\AppData\Local\Box\Box.
From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
Restart the Box Drive and follow the prompt to log back in.

Hope it helps! 

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