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Question

Not getting reset email

  • May 27, 2025
  • 1 reply
  • 7 views

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Hello, 

I am working with a coworker who is having trouble locating her 'reset-password' email. They have checked their spam folder as well and still no luck. Is there a way to fix this or resend it to make sure that she receives the email?

Thank you. 

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Josh, 

Welcome to Box Community!

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!