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Question

Disable 2FA for admin who left organisation

  • May 27, 2025
  • 1 reply
  • 9 views

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Hello Team,

We are using the box to share files with our external parties. My admin had left without handing over admin power to co-admin. Since admin has enabled 2fa we cannot perform certain actions we suppose to. Can you help override this 2fa?

1 reply

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  • Author
  • Known Participant
  • 34745 replies
  • May 27, 2025

Hi Amit, 

Welcome to Box Community!

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!