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Question

Missing hundreds of files and folders

  • May 27, 2025
  • 1 reply
  • 8 views

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I am in urgent need of assistance.  I had recently logged into my account, and to my shock, I had noticed that we are missing hundreds of files and folders online.  I have not trashed, moved or manipulated any of these files, and require urgent assistance in troubleshooting WHY something like this could happen.

1 reply

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  • Author
  • Known Participant
  • 34745 replies
  • May 27, 2025

Hi Eva, 

Welcome to Box Community!

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!