I started a trial two weeks ago and need to change my seat count from 18 to 13 ASAP.  Reason being I need to use Box Shuttle to migrate some data, but it is not available during the trial period.  I have now opened two separate support cases over the past FOUR DAYS with what seems like a very simple request.  Change my trial seats from 18 to 13 so that I can immediately convert to paid and start using the product.  Is support normally this unresponsive?  Seems like they would be eager to help in a situation where someone is trying to pay them early.