Unable to add user due to an error which reads "Email already used in a Box account but not associated with an enterprise"
This user has not been associated with anything from what I can tell before, so this error is odd. I need to get this person added to the workspace.
Hi Christian,
Welcome to Box Community and glad to assist!
The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite already has a personal account associated with that email address.
You receive the “1 user failed to be added” message so that you can acknowledge our warning message that “Groups and Folders selection, as well as User Settings for existing Box users, will be available after the user(s) accept their invite.”
After receiving the initial error message "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.
For more details, you can visit this article.
Thanks for posting!
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