I invited a free user to our business account and the user is unable to accept the invitation because the the user's account login prompts for a MFA code that they don't have.
Question
Existing free user invited to business account
Hi Jeff,
Welcome to Box Community and glad to assist!
Technically, the impacted user is still belongs to his/her invidual account. And since it's a login issue, please have the user to contact Box Support and use this link.
The link provided will allow you to open a ticket if you have trouble signing in.
Thanks for posting!
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