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Question

Existing free user invited to business account

  • May 27, 2025
  • 1 reply
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I invited a free user to our business account and the user is unable to accept the invitation because the the user's account login prompts for a MFA code that they don't have.

    1 reply

    C
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    Hi Jeff,

    Welcome to Box Community and glad to assist!

    Technically, the impacted user is still belongs to his/her invidual account. And since it's a login issue, please have the user to contact Box Support and use this link. 

    The link provided will allow you to open a ticket if you have trouble signing in. 

    Thanks for posting! 

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