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Question

Login issue with 2 factor authentification

  • May 27, 2025
  • 3 replies
  • 20 views

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Where do I find the QR code for 2 factor authentification? 

3 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

2 factor authentication code which sent to the phone is not recognizing. "Invalid Error" pop up in the screen when logging in to the BOX.


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Tracy, 

Welcome to Box Community and glad to assist! 

You should install an authentication app in your mobile device and scan the QR Code. 

Thanks for posting!


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Rona,

My question was on how to find the QR code. I already have an authentication app on my device.

Thanks,

Tracy