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Question

Google Docs - unable to copy or create new.

  • May 27, 2025
  • 0 replies
  • 11 views

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Something changed now company wide we cannot make a copy of a google document. "Make a copy" is greyed out along with "New/Document". When opening a google doc that is stored on box we are asked to sign in to google every time, which is different. I've gone through every support article I can find and so far have:

  • Cleared the cache
  • made sure 3rd party cookies are enabled
  • uninstalled box in google admin company wide, then re-installed
  • disabled google integrations on box admin then re-enabled. 
  • checked google settings to make sure users should have correct permissions. 

To no avail. Any ideas? Thanks in advance. 

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