Why does my free account have no download option? Do I need a paid account to download files shared with me?
Hi Heidi,
Welcome to Box Community and glad to assist!
In order to download a file/folder from Box. Make sure that you have permission to do so.
For more information, please visit this page.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.