I have a user that is not receiving his confirmation email. Is there a way to fix this?
Hi Shawn,
Welcome to Box Community and glad to assist!
Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.
Please make sure that your email client is not blocking emails from
- box.com
- notify.box.com
- reply.box.com
- track.box.com
You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.
Thanks for posting!
We have *.box.com in our allow list as everyone else gets the email, just not for this one person.
I have checked out mail systems and the email is not even being received to be blocked.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.