Support Forum

I was invited to an external box, however, to access the box I need to update my password. The problem is I'm registered and signed-in using Google single sign-on, so I dont have a current password.  And this is a time sensitive matter and i only have a few days to respond to the external box invite.

I have created the box account (individual, not business) via Google account integration.Now I'm invited to join the clients' folder and it requires me to set a stronger password. Since the account was created via Google account integration, my account currently does not have a password. I tried to manually set a password by going into account setting but when I set the password the system returns an error message. Please give me step by step process on how to set my password.

I changed my phone and I reset my password. I cannot login to my account. Please help!

Hello I would like to know how I can share a link to a particular slide in Powerpoint saved in Box. I saw a similar query had been posted on this topic many years with no updates. Is this feature available?

When I try to log in, I'm asked for a two-step verification code, but I don't remember setting it up, and the code doesn't arrive on any of my devices. Please let me know how to fix this.

2 factor authentication is not working. When I submit the correct code, it is not accepted, so I have to log in with a backup code (of which I have no more). When I try to turn off 2 factor, I do so in my account settings and then select "save changes". But when I go back to the settings, 2 factor is always marked as enabled again. I also cannot set up any new kind of multi-factor authentication because email and phone numbers are "not valid" and there is no code that appears to reset the authentication app. What can I do? I will be locked out of my account after this :(

I was shared a link with files, and I need to DL them. I am not going to pay for a subscription to just get files. How can I do this or do I need the sender to just send me the files vs a box link? 

I am looking for a QR code so I can set Box up in my Authenticator app (I just switched phones). Where can I find this?

Hi, I'm sick of seeing this and having to dismiss it. How can I permanently never see it again?

There are several posts about this issue but no response indicating how to get around this issue. This must be a frequent and known issue. Can you please provide the solution here? Thanks

I added two new users and they are not receiving the confirmation email.  I have tried multiple times.

My colleague is being asked to use the authenticator to get code to access box.  He has never set this up and does not have Box on his authtenticator.  How does he get around this please.

Having an issue resetting my password. Cannot access files because it requires a strong password but I am unable to set a strong password in the first place. Please start a ticket. 

I can enter my login and password correctly for my account, but I can't log in with two-factor authentication. If I can log in to my account, I can disable the two-factor authentication setting, but I can't log in so I can't change the settings. I changed my phone. Before changing my phone, I deleted the Box's two-factor authentication from the authentication app, and after changing my phone, Box's two-factor authentication does not appear in the authentication app. I used Box for work before, but I deleted it because I no longer use it. I then started using it again for work, but as mentioned above, I cannot log in with two-factor authentication. I would like the two-factor authentication to be disabled as soon as possible. Is that possible? I'm in a very difficult situation, so please help me.

Dear Support, I had an account "jianrui.zhu@o9solutions.com" which set the 2-factor authentication. But I changed the phone and lot the authentication setting. Now I have no way to know my security code to access to the box. In this case, how can I access the BOX?  Because if I want to diable or reset the 2-factor authentication, I have to login BOX first.  But without authentication app, I can not get the security code to login the BOX. So how can I solve this issue to login the BOX? 

This is a ticket for my colleague who can't log in to raise a ticket:    I am having difficulty access in the portal; I have tried resetting my password but I am not getting any of the emails to action it – are you able to reset it for me?  

I see this has been an issue for some already. Is there a way to solve it? I already did a reinstall and it didnt do anything. I am on an M3 Pro with Sequoia 15.3.   Best,  Gregor

I'm trying to add 'personal information redacted' to my Box Starter plan associated with admin account 'personal information redacted'  It keeps saying "Email already used in a box account but not associated with an enterprise" and to contact support to resolve this, so here I am :) (Also, I tried deleting the 'personal information redacted'  Box account and reactivating it hoping it would let me bypass this error, but alas, now it won't let me reactivate this account either. Please help...)

Dear Support Team, I have used Box successfully for many months with my account when suddenly a two-factor identification was requested. Please, help me activate my token and use Box again.

WHEN I TRY TO INSTALL BOX FOR WINDOWS WITH THE MSI FILE DOWNLOADED FROM THE BOX WEBSITE, ERROR 2503 APPEARS : "called runscript when not marked in progress". Can you help me?

Hi, Our colleagues (internal & external suppliers) cannot edit excel on Box. We can only access if we use excel oline. We all have editor level access, how can we resove this?

Please open a ticket thanks!

I get this error when I try and open up Box Apps in my account.

When I was a graduate student, I created a Box account with my university email address.However, I will be graduating from graduate school in about a month, which means that the email address (email account) provided by the university will expire.Therefore, I would like to change my Box email address to my personal email address (icloud.com), but I don't know how to do it. After logging in, when I go to "Account Settings" in the top right, I can add my personal email address to the linked email addresses, but I cannot change the "main" address.Could you please tell me in more detail how to make the change?Or is it possible for your company to make the change?

Hi a colleague recently upgrade to the paid pro plan and she would like to see more than 2 versions on a document created prior to her upgrading her account. Is she able to do that? If not, is it possible to pay to see the prior versions for that one document? Thank you!