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error: This item could not be moved because it is a synced item under root.

  • May 27, 2025
  • 1 reply
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When attempting to make a co-owner of a file an owner I get this error message: This item could not be moved because it is a synced item under root.

    1 reply

    C
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    Hi Roshelle,

    Welcome to Box Community and glad to assist! 

    It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team. 

    Thanks for posting!

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