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error: This item could not be moved because it is a synced item under root.

  • May 27, 2025
  • 1 reply
  • 10 views

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When attempting to make a co-owner of a file an owner I get this error message: This item could not be moved because it is a synced item under root.

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Roshelle,

Welcome to Box Community and glad to assist! 

It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team. 

Thanks for posting!