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Account Recovery

  • May 27, 2025
  • 1 reply
  • 34 views

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A colleague needs account recovery assistance. They no longer have access to the original phone number associated with their account. Please advise.

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Corey, 

Welcome to Box Community and glad to assist!

Since it's a login issue, please advise the affected user to open a new ticket and contact Box Support using this link. The link provided will allow you to open a ticket if you have trouble signing in. 

Thanks for posting!