I am experiencing the following issue and would like to know how to resolve it.

Issue:

1. 
   

   I click "Log in" on the Box Drive login window (Window ①).

   
   


2. 
   

   I enter my email address in the browser and click "Next."

   
   


3. 
   

   The browser displays a waiting screen (Window ②) saying "Launching Box Drive...", but then the Box Drive login window (Window ①) reappears, and I am unable to log in.

   
   

Conditions:

• 
  

  I am logging into the web version using SSO with my company email address.

  
  


• 
  

  I have tried the solutions provided in the following URL, but the issue persists.

  
  

https://support.box.com/hc/en-us/community/posts/24183514766739-BOX%E3%83%89%E3%83%A9%E3%82%A4%E3%83%96%E3%81%AB%E3%83%AD%E3%82%B0%E3%82%A4%E3%83%B3%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84

Could you please provide a solution?

【windows①】

【window②】