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I am working with one of our EAs to deploy box in our IT environment. It is my understanding that if someone sets up a box account with their work email, it functions as a personal account. However, we have created a formal enterprise account for our work domain and are trying to send an email to our end user to convert her unmanaged account over to a managed account. I have sent over several invitations to our user but I can confirm that the unmanaged user is not receiving them. (I can do this by looking at the message log on the anti spam appliance we have in place.) 


Would there be any reason for our user to not receive these emails right away? 

Although I did not see it last week when I was searching. I can now confirm that my user received the email. My follow up question would then be, based off of the below statement, am I to understand that it will take 2 weeks for my user to show up as a "managed" user? 


"This message is to notify you that, for security and data management purposes, your account will be converted to a managed Box account under CenCal Health effective 14 days from the date this message is sent.



After this conversion is complete, your account will have access to the features purchased and made available to CenCal Health."

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