Skip to main content

Hi,

Since a few days the storage quota on my account is not correctly shown.


I have a 50GB account and I´m sharing a total of 42GB on my desktop folders, but the files stopped synching and on Box.com my quota shows 58GB.


Can you please help?
Thank you!

Pedro

Hi Pedro, 


Welcome to Box Community and glad to assist! 







Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.

 









If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.





 

For more information, you can visit this article

 

Thanks for posting!


Reply