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Question

storage

  • May 27, 2025
  • 2 replies
  • 8 views
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Hello,

Although there should be available storage space, I am receiving an error stating that there is not enough free space.
Even after deleting past data from the trash, the available storage does not increase.
This is preventing me from proceeding with my work.
I kindly request your prompt assistance.

Account ID: 24821664810

    2 replies

    C
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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Looks like you have enough space to upload more files into your Box account. 

    For the meantime, can we confirm a couple of  details?

    • Do you have a screenshot of this error? If so, please attach it in this forum. 
    • Are you uploading files on a shared or owned folder? If it's shared, you should reach out to its owner and make sure the owner has free storage. 

    We wait for your reply! 

    C
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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Oh, what a surprise! After waiting a little while, the storage space has returned.
    Thank you for your support—it really helped. I look forward to working with you again in the future.


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