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Just upgraded to Business from Free. How are my 3 seats already taken if I'm the only user

  • May 27, 2025
  • 1 reply
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I just upgraded to business from the free tier and it already says 3 of 3 seats are used. When I tried to add two users it was confirming that I wanted 5 users. I only want to add the two additional included users with the service

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    Hi Alexander, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your ticket and we'll stay in touch.

    Thanks for posting!

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