Hi there, 

Welcome to Box Community! 

Apologies for the error, and we'd love to help fix this error with you. 

For more context, I just have a couple of questions: 

• Is the error still an ongoing issue with your Box for Desktop Application? 


• If so, what is the current version of your Box Application? 


• What is the Operating System running in your machine? 

We wait for your reply!