Hello,
I urgently need assistance with removing 2FA from account <personal information-redacted> The support associate that helped me with this back in Oct. 2024 was named Enrico Castillo. Please assist in removing 2 factor authentication again for Ginni. Thank you!
The previous case was Case #3201188 and it has all the details needed to reset 2FA. Please evaluate. Thank you.
Hi Gerardo,
Welcome to Box Community and glad to assist!
We recommend that you open a ticket using the impacted email. The link we’ve provided will let you create a ticket without the need to login to the support site.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.