Hello - I need assistance resetting 2FA for a user. Can you please create a ticket for me? thank you!
Question
2FA reset
Hi Kristen,
Welcome to Box Community and glad to assist!
We suggest having the affected user to open a support ticket to address her/his MFA issue.
The link provided will allow you to create a ticket even if you have trouble signing in.
Thanks for posting!
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Sign in with your Box AccountEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.