Support Forum

Hello, I have the problem that many of the Pages files I have edited on my Mac are not synchronised with the Box Cloud. The current Pages files are also no longer accessible, only old versions of the files. I don't have this problem with any other files. And it's only some files, others are synchronised.

Our organization has been aiming to integrate Box into our workflows in Salesforce more since we have implemented the Box for Salesforce integration. Is there a way to drag and drop files from the file manager in Salesforce into the Box for Salesforce LWC on a record? We are trying to bypass the need to save the files locally and then reupload them to Box. 

Every time I try and access Box, I get this pop-up.

I just installed Business Stander. I am the Admin. How do I connect Box to windows file Explorer on my desktop?

request id:goajb7hzh0pvt3pe getting 403 for system user when getting content of file. User has read access

Hello,  I'm having trouble signing in to my other account. When trying, I get an error message about invalid login credentials. To solve this, I have tried resetting the password, but despite trying multiple times as well as following the troubleshooting instructions ( https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications), I don't seem to receive the emails.  Perhaps some email has bounced at some point, but I can't tell and nonetheless, I'd need help fixing it since I am unable to login to fix it.  Please help! 

パスワードを求められるがパスワードを入力してもエラーになる どうすればいいですか？

Hello! I deleted a user without downloading his files before his account was deleted. He was having issues with his account. We transferred an old account to him, and he could not create new folders outside of the previous user's folders (only within those folders). I thought deleting him and re-adding him as a new user would help his issue (it did not).  However, he needs the files that were on his previous account. How can I retrieve files from a deleted user? 

I'm getting an error that the external user I'm trying to share the folder with can't be added because they're 'deactivated'. This seems like a common issue but I haven't found any answers from Box support as to how to fix it.

I am having some issues with sending requests for signatures.  One of my peers is not having any issue with sending signature requests but whenever I send a request the email notifications are not received, nor can they see them in their inbox when they log into Box. They have checked spam and firewall issues already and continue to receive emails from my peers without any issue.  I am a new user to clarify. I feel like there is an easy resolution that I am not seeing.

A Box folder that I was a collaborator on has completely disappeared. Nobody attached to the folder has any evidence in the trash bin, notifications bar, or emails stating things were deleted. Typically, when items are deleted, we receive emails documenting the activity. Need help recovering the files or locating the folder.

Hi, my box sync stopped working this morning, I logged off and when I try to log back in, I got an error message that I am unable to login:My only option is to work with box sync as my system drive is small (237Gb) and Box Drive does not give me the ooption to use the second drive.

I do not recall setting up an authenticator for my account but am prompted for one when logging in. I have been using my backup codes but they appear to only be one time use.  Please assist me with setting up an authenticator.

3月末に退職するので、メールアドレスが失効します。 別のアドレスへの変更をして欲しいです。 <personal information-redacted> への変更を希望します。

One of the editors did a sync when switching to a new computer, and most of the data on the cloud is gone.Is it possible to recover the data? I am the owner of the lost folder.  

Hi! I can't upload anymore on my account <personal information-redacted> I get a message saying that my storage is out of space 173gb of 50. If I check my folders I use 45gb of 50gb. I found on this site : https://support.box.com/hc/en-us/articles/360043695334?input_string=storage+size+incorrectCan you reset the data usage of my account?Thanks

WEBサイトからbox内のパスワード付のPDFにとぶと、以下のメッセージが表示されます。 該当PDFファイルだけ、このメッセージを変更することは可能でしょうか。 「ドキュメントが保護されている可能性があるため、プレビューを読み込めませんでした。ファイルを開くかダウンロードして表示してください。」

I have not seen a Definitive answer to the question:         autosave shared Box files with MS Office APPS on desktop Specifically the "Autosave" feature in MS Office APPS on the desktop........ Does this / CAN this work with MS Office APPS on the desktop and BOX storage???? (someway / somehow??  Box for Office Integration doesn't help / work) (same question basically that Frederick Naumann posted 1 month ago) (Frederick Naumann post was NEVER UPDATED with a SOLUTION!) No ticket needed.........just a simple "Yes" or "No" would suffice. (If "Yes".......maybe some additional insight on HOW to accomplish this with BOX)

I'm on a M4Max MacStudio and have my Home folder on an external super-fast SSD. My applications folder is still on my internal SSD. I can't get Box Drive to run in this configuration. If I log into another account on my Mac that has its home folder on the internal SSD, Box Drive works. I'm hoping a Box software engineer can fix this issue.

Hello,  We created a folder called Copyrights  in 2023 which we cannot find anymore.  Can you please help me to understand what happened ? I do not see it in the Trash and I do not see any notifications.  Thank you Best regards,  Chrystelle

Why is there no way to submit a ticket for help? Going to the page (https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us/requests) only allows you to post on the forum. 

A colleague needs account recovery assistance. They no longer have access to the original phone number associated with their account. Please advise.

Hello, I was able to reset their password but I don't see a place to enable or disable their mfa.   Since I can't login to their account without mfa I can't change it as the end user so I need to change it as the admin.

無料ユーザーとしてcanvasを利用としても、画面がぐるぐるなり切り替わりません 社内のネットワークから使用しているから発生する事象なのか、それとも無料会員だから開けないのか、別の問題かわからず解決策が知りたいです。

Please can I have support on trying to change our Primary owner who has left the company