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Sync issues

  • May 27, 2025
  • 1 reply
  • 92 views
C
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Everyone in our company is experiencing sync issues, we do not see things in real time, files are not updating in real time.  This is very impactful.  How do we get this resolved.

    1 reply

    C
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    Hi Johnathan,

    Welcome to the Box Community! I'm happy to help.

    Here are a couple steps I'd like you to try first to help me isolate the issue:

    1. First, please log in to Box.com and ensure that all of the folders you want to sync are marked for sync.  Here is an our Community site that walks through this with screen-shots. https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync

    2. Second, logout and log back in to your Box Sync tool.

    https://support.box.com/hc/en-us/articles/360044196193-Box-Sync-Problem-Notification-File-Could-Not-Be-Synced

    Best,

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