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Question

storage is not be cleared

  • May 27, 2025
  • 2 replies
  • 94 views
C
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I deleted my all files in box dive, but the storage count is 4.2GB use. Please fix it, thank you .

    2 replies

    C
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    Hi Masatsugu, 

    Welcome to the Box Community, I'm happy to help!

    The issue you encounter seems related to what is described in this article: 

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

    C
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    Thank you for your help!

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