Hi,
I keep getting the message
'We’re sorry, the preview didn’t load. Please refresh the page'.
I deleted all of my cache and it still does not work. I am using Microsoft edge,
thanks
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Hi Rachel,
Welcome to Box Community and glad to help!
To address your issue with Box preview:
- Make sure you're running your browser's most updated version.
- Try another browser, machine and network connection.
Check your firewall and make sure it's configured.- Disable Plugins/Add-Ons/Extensions. https://support.box.com/hc/en-us/articles/360044196613-How-To-Disable-Plugins-Add-Ons-Extensions-In-Multiple-Browsers
- Try to download the file and re-upload it.
Hope it works!
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