We’re sorry, the preview didn’t load. Please refresh the page.

Question

Hi,
I keep getting the message 
'We’re sorry, the preview didn’t load. Please refresh the page'.
I deleted all of my cache and it still does not work. I am using Microsoft edge,
 
thanks

community-manager · Answer

Hi Rachel,Welcome to Box Community and glad to help!To address your issue with Box preview:Make sure you're running your browser's most updated version.Try another browser, machine and network connection.Check your firewall and make sure it's configured.Disable Plugins/Add-Ons/Extensions. https://support.box.com/hc/en-us/articles/360044196613-How-To-Disable-Plugins-Add-Ons-Extensions-In-Multiple-BrowsersTry to download the file and re-upload it.Hope it works!

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