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Question

Wrong total storage used

  • May 27, 2025
  • 1 reply
  • 66 views
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My box drive has zero files, yet it reports 1.7 gb is being used. No elements in tash. How can I contact someone to fix this? Thank you.

    1 reply

    C
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    Hi Stefano, 

    Welcome to Box Community and glad to help! 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

    Hope it helps! 

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