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Question

Incorrect Storage Usage

  • May 27, 2025
  • 2 replies
  • 90 views
C
Forum|alt.badge.img

Hi Box Team,
My account details are showing 50Gb of 50GB used  but my Box Drive only have 2GB or 4GB Ocupied
T
Would you please run the script to fix it?
Thank you.

    2 replies

    C
    Forum|alt.badge.img

    Hi Filipe, 

    Welcome to the Box Community, I'm happy to help!

    The issue you encounter seems related to what is described in this article: 

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

    C
    Forum|alt.badge.img

    Hi Box Team,
    My account details are showing 50Gb of 50GB used  but my Box Drive only have 2GB or 4GB Ocupied
    T
    Would you please run the script to fix it?
    Thank you.

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