"Box Drive internal process terminated unexpectedly. Please send us the log. We will help you troubleshoot the problem. If the problem persists, please contact Box Support for troubleshooting."
The alert like above is frequently appeared. How can I fix it ?
Hi Masatsugu,
Welcome to the Box Community, I'm happy to help!
Can you follow the steps in this article to manually reset Box Drive?: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics#h_f06d8b53-65dd-42bf-9e48-f61a8b717044
If the issue persists, please uninstall and reinstall Box Drive following these articles to resolve this:
Let us know how it goes and if you have questions!
Regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
