Support Forum

I am using Box Drive on my PC which shows all top-level folders under the Box folder within the navigation pane in Windows Explorer. As I get added to more projects and given access to more folders, this list of folders is growing to a point where it no longer is helpful from a quick access perspective. For folders I use a lot, I can add them to the Quick Access section, but I was hoping there was a way to simply limit the number of folders that show up under the Box section. Is that a functionality that is available?

Hellowe deleted almost all our files on box including trash and account still show used 9.5GB out of 10GB.

I deleted my all files and folders and empty trash box, but storage count is 11.3GB. Please correct my storage count.

The file you can see in the web version but doesn't look like  an exploer. I wanna be see the file on my PC,but also don't there. Is there a solution? Plz help me.     

My sync folder on PC is around 30gb, while online it shows that I don't have any more space as it is 50.1 of 50gb

I bought some designs from a girl to run on my Silhouette machine.  When I try to download them I get a message UOY KNAHT Hi, Thank you for your purchase! Because the file is oversized, please click to this link to get all the digital file 1.Click the following link: https://app.box.com/s/auiecfzp3o8v1n4fyvedrnp032qg8qf4 2.Download the images If you have any inquiries, please let me know! Thanks. https://app.box.com/s/auiecfzp3o8v1n4fyvedrnp032qg8qf4 I am not familiar with Box at all so I have no idea on how to do this.  Can you please let me know how I'm supposed to download these files.  Thanks !  sandi

Info required to fetch a file from a box account and store it on my local server. The file(s) will be placed in a specific named folder. I'll need to pull all files in that folder basis logic in my application. Once downloaded, I then delete those files to clean out the folder

I am unable to download items also noticed I now have a box asking me to upgrade my plan but I am using an enterprise account 

Hi - this recommendation has not solved my issue. The owner has reviewed settings and confirmed access was granted to me. When I attempt to access the folder through the link this is what I get. 

Hi, I submitted my app for review, link given below. It will be great if you guys could approve the App as soon as possible.   [personal information--redacted] Thank you!  

パーソナルプロからビジネスプラスにプランをアップグレードしたら、フォルダまでは閲覧できるが、ファイルが閲覧できない。 非常に重要なデータばかりなので困っています。 After upgrading my plan from Personal Pro to Business Plus, I can browse folders, but not files. I'm having a hard time because it's all very important data.

There is an integration on the iPad through which you can move files and folders on the box account via the Files app (the same iPad app through which you can see iCloud Drive, On My iPad, and other things). I did some folder changes on my box account via the Files app and when I opened the box app, none of the changes had synced. What’s worse is that some folders I put inside other folders disappeared, but only when looking at the box app (via the sidebar) of the Files app. My question is: have I lost these files and folders? Or is it just a matter of synchronization? I assume not, but still, how do I solve this issue? Any help is greatly appreciated. I’m using the latest Box app version for iPad - 5.8.5 (23221).The iPad itself is running iOS 14.7.1 Thanks once again

After our team upload a word document to box, when the client goes to open the file they are met with this message.     Is it a requirement for our client can work on the document live, not just in reading view or in the desktop app. Please can you explain why this is happening. The document is not set to read only and previous documents uploaded the same way have not had this issue. When the file was downloaded and reuploaded on to Box it was fully functioning again.    The user does have permission to the file and there were no restrictions placed on the file. The user opened the file from Box.com. The user could download the file and open it in the desktop app however that is not the preferred way for collaborative work. Further investigating found that copying and pasting the whole document into a new word doc. and then uploading that worked. Something odd to note was although all the visible content remained the same, the copy and pasted document was slightly smaller in size (22.

Received email user was leaving the University and removed her from collaborating with others. When I try to run a report to restore them it comes up blank and I set it for 1 year. User name Michelle Curry email - currym5@duq.edu

I've deleted almost one GB of files and then went to the Trash and deleted them. They should be gone and not counting against my storage. I have logged out, opened a new browser session, and logged back in. Yet, my account storage is still maxed out and I cannot upload a document that I need to send to a colleague. Is there a certain amount of time that I need to wait? How can the space to be available again?

Hello Team,   We have requested e-sgin from 4 memebers and got signed by 3. By mistake we cancelled the request and the complete document got cancelled. Can you please help us in recovering the same.

please tell me how can I grant this permission  

Please disable 2FA. Email address of the user who wants to disable 2FA: takuya.takahashi@yamanaka.co.jp

Hello, I removed a bunch of stuff yesterday but my storage did not adjust.  Please run the script to clean it up.  Thanks.      

I am trying to add a secondary email to my Admin account, but even if I resend the verification several times, I only receive e-mails informing the e-mail verify was pendent - never receive the message with the verify link.

I have Editor permission; however, when I try to trash items from both All Files and folders, I receive a message stating "There was a problem completing your request.  Please try again."  I would appreciate it if you could help me find a way to resolve this issue.  Thank you very much for your attention to this message.

On my brand new Android version 14 tablet, box crashes on startup. I have cleared cash and data and the installed and reinstall the application. The same behavior continues. Please suggest a correction.

Dear BOX Support, As the title says, I get a login error when I try to log in on Android. I can log in without any problems from Windows or a browser. I have two-step authentication set up, and when I enter a 6-digit number to log in, it takes a long time, and eventually it times out and I get an error message like "Contact your administrator to approve this device." I haven't used Box on Android for the past few months, but it was working fine before that. Just to be sure, I reinstalled it from Google Play and tried again, but I still had the same problem. *The language in my country is Japanese, so I'm using a translation. Sorry if the text is a little strange.

Hello, I'm trying to add a user to box collaboration and it says the user was deactivated.  Can you assist in getting them activated again?

I have sent invitations to multiple people who have received them, but one individual has not received it.  It is not in junk/other/spam folder. Please assist.