Question

Reset password not working

I've tried multiple times to obtain password reset- I'm not receiving the email, it is not in my spam box. Please assist further.

でパスワードリセットメールが届かない

Hi Kristina,

Welcome to Box Community and glad to assist!

I checked and your email is not blocked by Box, with that you may try these troubleshooting steps to fix the issue.

Also, you may want to try generate a new password reset link using https://account.box.com/login/reset?redirect_url=%2F.

Hope it works!

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