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Question

Time Out Issue

  • May 27, 2025
  • 2 replies
  • 9 views

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Our Salesforce instance has been integrated with Box since very long, but its few days back that we've start seeing batch failures with a managed package 'Box for salesforce' , in which there's a class named BoxClientLog is failing with status Read Timed out, which can't be changed as its part of managed package.

Can you please suggest what's the troubleshoot for it.

2 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and I’m here to help!

Please create a ticket using a Business type account and we'd love to further assist. 

Thanks for posting! 

 


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Rona

We are unable to submit a case using the link mentioned above.

Can you please help with this.

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