One of my folders shows I have 79 files in it, but there are actually only 9 files in the folder. This is keeping me from uploading additional files as Box says my account if full, when I should have plenty of space.
Question
My online Box account shows more files than I have in the folder
Hi there,
Welcome to Box Community and glad to assist with your storage issue.
Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage.
As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist.
Hope it helps!
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