Support Forum

I have been using box for years and never had an issue until now. I can't open my files (word or pdf) on my MacBook Pro desk top. I am not getting any error message, they just won'e open.

Hi, Can you please reset my storage for my account. Thank you!

I realized that critical files were missing from my box folder. Files opened as recently as yesterday and some date back to mid-August. I am 100% confident that Box is removing these files automatically and sending them to the trash folder (they are a couple of megabytes in size). After restoring them, they now will not sync with my PC, so I manually downloaded them via Box.com. Even after this, the files won't sync and are showing in the status bar as unknown time remaining to sync. Box is the only cloud service that I have ever used where mysterious and random deletion of files takes place. I'm wondering if there is a fundamental flaw in the way the system stores files. Any advice? 

These are important files for us. Please support  kyndryl

Hello,  This is a returning topic I guess. But without a solution to this we will end using BOX as organization. Is is impossible to work fluently without previewing files. Is there a timeline when this issue will be solved? Previewing files is a basic feature that any other file platform gives. So, is there a solution? Making files Offline available does not work! 

I've seen a couple of other posts about this but no resolution. I moved a folder Friday night - 48 hours ago - but it's in the wrong location. I've been trying to move it again for 2 days but I keep getting the error that You cannot copy this folder because either the source or destination folder is currently locked by another operation. I opened a support ticket but I don't have an enterprise support plan. This needs to be moved before my users are back Tuesday morning. I can't find a way to pay for a one-time support call. Any suggestions?

Please, is there some How recovery ALL my files ? Some one has deleted It. Please some one helpme

I've been looking through the documents and I can't seem up find this referenced anywhere else... https://support.box.com/hc/en-us/articles/4404105810195-Sending-a-document-for-signature To add an external ID, click the field then click Advanced Options > External Identifier. Use the external ID to pre-fill data from another application. Where is the documentation to use this feature?

In my account, it stated I used up 675.8M out of 50G , but I can't find this 685.8 M in any of my folder in box.com account, why is that?

Hi, please fix my doubled storage size to be able to use my box account. Showing 47/50GB I have only one folder 27GB and nothing in the trash folder. Thanks

I'm able to create a folder in the web interface just fine. I'm using Oath2.0 for my integration, and everything works except for creating a folder. (I get a 403 -- access_denied_insufficient_permissions). I read through the article here but nothing turned out to be helpful:https://support.box.com/hc/en-us/articles/360043693434 Any suggestions? Thanks  

I received an email inviting me to collaborate on a folder called DAYBREAK FOODS LTD_13. I already have a box account and the instructions say: If you already have a BOX account, simply click “Go to Folder” to access it I am logged into my account and I cannot see anywhere to click go to folder   Please advise

I am our company's Box Shield administrator.  I created the folders we are using.  I bought Box Shield two days ago.  Today, I am unable to classify the folders that I created, even though I am listed as the owner.  Is there documentation/am I doing something wrong?  Or is this a bug/can you help me work around it until you can fix it?

hi, I got a message that Box drive has encountered an issue and the logs are a/v on my desktop. The automatic log transfer also failed and therefore the logs that is saved on my desktop needs a review. Can someone help on resolving that?

Hi there. I am running Box sync on my Mac. When I log into the web it says "Synced" but I am showing multiple files in my box file that have not synced up.  Can you open a ticket for me, or tell me what to do?

my box contains 12GB of data, but when I check is only 4GB total. How can y solve this problem, because the app doesn't synchronize items?

Hi, How do you prevent the Box app from launching at startup in MacOS Monterey?  The login items in Users / Groups doesn't solve that. I removed their .plist in Launch Agents and Launch Daemons. Still starts at startup. MacOS Monterey on MacBook Pro M1 Thank you!

I have a paid personal account.  I am trying to set box up on four computers that I use for a project. Box works on the other three, but I installed it on the fourth one and it won't create a Box folder.  I am logging in successfully.  There are no error messages.  After logging in, the login window goes away and nothing happens.

My team and I are trying to collaborate on a document, and we all (five people) lost access. Is anyone else experiencing this issue?

With the ending of the "Updates" feed, is there an alternative to see who was in file and recent updates by others. This is an important feature that I rely on to verify payments made. Please advise.

As you know, Box has very bad customer service support.  I am trying to edit Network_Input_Form_FINAL.xlsx, a shared database. Unfortunately, it seems to be locked.  How may I unlock this document so that I can edit a field? 

Is it possible to convert existing Salesforce files to Box? Last I saw it was not, but that was over a year ago.

New issue over the last 5 weeks. Photoshop files around 400–800MB will not update to box, leaves red exclamation icon with "network error" listed as issue. • Confirmed there is no network issue on my side. Or at the other locations and users I have tested with. • Photoshop files copy and work fine with other compeditor cloud drives, it just seems to be some sort of glitch on BOX.• other files with similar size also upload fine. Zip and mp4 video files. • Tested on multiple computers and different types of internet through the world, same issue.• Newest OS, Newest Box Drive, all permissions checked in security, 1GB wired connection with no data loss issues.—Mac OS Montery 12.5.1—Box Drive 2.27.250

I cannot login to the Box Sync app, even though the same username and password works on the web app (https://app.box.com/folder/0). It keeps saying I have the wrong credentials on my Mac app. Can anyone help with this?

Is it possible to make a file accessible to only edit ONLINE and at the same time make the file blocked from being dowloaded by anyone?