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Question

Unwanted file

  • May 27, 2025
  • 3 replies
  • 68 views
C
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I have a file in my Box app,that cannot be deleted.I have no idea where it came from.I just want to get rid of it.

    3 replies

    C
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    Hi there, 

    Welcome to Box Community and glad to assist! 

    To help address your issue, can we begin with your current Box version and your Operating System? 

    We'd love to further assist!

    C
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    Hi Rona,my Box App is v 5.23.0,my operating system is ios 17.5 beta 4.This issue existed before i installed my current system.The unwanted file is called Upgrade.png.Thank you.

    C
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    Hello again Rona,i did send you the information that you requested.Where are you?

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