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I have a file in my Box app,that cannot be deleted.I have no idea where it came from.I just want to get rid of it.

Hi there, 


Welcome to Box Community and glad to assist! 


To help address your issue, can we begin with your current Box version and your Operating System? 


We'd love to further assist!

Hi Rona,my Box App is v 5.23.0,my operating system is ios 17.5 beta 4.This issue existed before i installed my current system.The unwanted file is called Upgrade.png.Thank you.

Hello again Rona,i did send you the information that you requested.Where are you?

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